New windows are a serious investment, so rather than choose the first windows replacement company to give you a quote, it is important to do some research about the company itself. The quality of the work, the time they have been in business, and even the guarantee on products and workmanship are all very important considerations.
#1 – Is the Company Insured?
This is one of the most often overlooked questions by homeowners today. Unfortunately, regardless of a windows company’s reputation and references, if it is not insured, things could go bad quickly. These companies need insurance to cover any accidents on your property, including any injuries they sustain or any damage done to your home or business. Otherwise, you may need to file a claim with your homeowner’s insurance, which could drive up the premiums.
#2 – How Long Have They Been in Business?
The longer a windows replacement company has been in business, the better. Less than three years may signify an unestablished business that is still learning its trade. If you consider a company with less than five years in the business, ask for as many references as possible. This mitigates the risks involved in hiring a company that may still do an excellent job despite its recent introduction to the industry.
#3 – What Are the Terms of the Warranty or Guarantee?
Because window replacement is not a cheap endeavor, it is important for you to protect your investment with a solid guarantee or warranty against defective materials or sub-par workmanship. For instance, if your new window starts leaking the first time it rains, you do not want to be responsible for repair costs. On average, a good windows replacement company will give you a warranty good for five to 10 years that covers anything and everything that may go wrong – even if it involves a neighbor tossing a baseball through the window.
#4 – Do They Have References?
The absolute best way to determine whether a windows and doors company is trustworthy is to ask them for references and check them accordingly. What’s more, you should make sure that these references are not family members or close friends, but everyday consumers just like you. If these references are positive in nature, then you can feel confident that the company is reliable and trustworthy.
#5 – Do They Have a Good Record for Resolving Complaints?
Finally, no matter how solid a company’s workmanship or how trustworthy the employees, there will inevitably come a time when something goes wrong. For this reason, it is crucial to review the company’s record for resolving customer complaints, regardless of their nature. Does the company hold up its end of the bargain in terms of warranty replacement? Does it work hard to ensure its customers’ satisfaction? If you have any issue at all, will they handle it professionally? These things make a huge difference in your working relationship with them.
Choosing the best windows replacement company is about much more than the best price. When you consider things like the company’s warranty, their references, and their ability to resolve complaints, you can create a working relationship that lasts a lifetime.