Made in Ontario
We stand behind our installation, work with trusted manufacturers, and make warranty support simple, with one company to call when you need help.
Your warranty covers more than just the product itself. It can include the product and its individual components, installation workmanship, and warranty support, with coverage varying by product and manufacturer. With so many different components and warranty terms, we make it simple to understand what’s covered and where to turn when you need help.
Coverage includes the product itself and eligible components such as glass, frames, hardware and other product-specific parts. Warranty terms vary by product and manufacturer, so coverage periods and conditions depend on the products selected for your home.
Our 25-year installation workmanship warranty covers eligible issues related to the work performed by our installation team. If an installation-related issue occurs, our dedicated service team will assess the problem and arrange the necessary service at no additional cost.
Your warranty coverage can transfer to the next homeowner if you sell your home. The remaining eligible coverage stays with the property, so the new homeowner can continue to benefit from the warranty without having to replace the products simply because ownership has changed.
Our dedicated service team handles warranty concerns and provides support across the GTA. If you have an issue, you have one company to contact, and we’ll help determine what coverage applies and coordinate the next steps with the appropriate manufacturer when needed.
Sealed glass unit failure, including dust between panes
Manufacturing defects in vinyl frames and sashes
Manufacturing defects in window hardware
Defects related to installation workmanship
Our vinyl window coverage extends across the main parts of the window, including the frame and sash, sealed glass units, hardware, and installation. Depending on the component, covered issues may include problems with the glass seal, vinyl components, or window hardware.
Rust, discoloration, warping and surface deformation
Seal failure, condensation and glass discoloration
Breakages, defects and major discoloration
Defects related to installation workmanship
Steel door coverage includes the door, glass, hardware and accessories, along with installation workmanship. Covered issues may include corrosion, discolouration, warping, surface deformation, glass seal failure, and hardware defects. Warranty periods vary by component and model.
Against dents, rot and buckling. 25-year stain finish warranty
Seal failure in decorative and commodity glass units
Locking mechanism, gears and handle
Defects related to installation workmanship
Fiberglass door coverage includes the door, finish, glass, hardware and accessories, along with installation workmanship. Covered issues may relate to the door, finish, glass, or hardware, depending on the product. Warranty terms vary by manufacturer, model, and component.
Coverage for vinyl components and door frames
Seal failure, internal condensation and glass defects
Rollers, locks and other hardware components
Defects related to installation workmanship
Patio door coverage applies to the main door components, sealed glass units, hardware and accessories, and installation workmanship. Covered issues may include problems with the door profiles, glass seals, condensation within sealed units, or hardware. Coverage depends on the manufacturer and component.
Coverage for defects in garage door sections and panels
Coverage against defects in the door’s finish
Coverage for springs, rollers, hinges, tracks and other hardware components
Defects related to installation workmanship
Garage door warranty coverage can vary significantly depending on the model, manufacturer, and individual components. Warranty periods and conditions may differ considerably between products, so the exact coverage for your garage door will depend on the model installed.
Our service team will review the information and contact you to arrange a convenient time for an in-home assessment. A member of our service crew will inspect the issue and determine what may be causing it. From there, we’ll identify the appropriate next step, whether that means addressing an installation issue, arranging a repair, or coordinating with the product manufacturer.
Don’t worry. If you know that your windows or doors were installed by Total Home but no longer have your warranty documents, contact our office and speak with our Service Team. We may be able to locate your warranty information using your address, phone number, or other details associated with the original installation.
If we can locate your records, we’ll help you determine what warranty coverage applies and guide you through the next steps.
The timing depends on the issue and whether manufacturer involvement is required. We’ll keep you informed throughout the process and let you know what happens next after the initial assessment.
Warranty coverage can vary because different products and components are made by different manufacturers and have different materials, designs, and expected service lives. For example, glass, frames, doors, and hardware are subject to different types of wear over time. Hardware such as locks, hinges, and rollers is a moving component and may require replacement sooner than a structural part of the product. Warranty periods are set accordingly and can also vary by manufacturer and model.
This doesn’t mean that a component is expected to fail when its warranty period ends. It simply reflects how different parts are designed, used, and supported over time.
Warranty coverage applies to eligible defects in the product or issues related to our installation workmanship. It does not cover damage caused by accidents, misuse, neglect, unauthorized modifications, improper maintenance, or events outside our control. For example, broken glass caused by an impact, damage caused during renovations by another contractor, or damage resulting from a break-in would not normally be considered a warranty issue.
Need help with a warranty or service issue? Submit your request and our Service Team will take it from there.
Describe the issue and provide the details
Add photos and documents
We’ll review your request and contact you
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Not sure if you need repair or replacement? That’s okay. We’ll help you figure out the best option for your project.
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Our team will contact you to discuss available financing options for your project.
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